REQUESTS AND CUSTOMIZATIONS
REQUESTS
We do entertain requests from our customers and will try our best to fulfill them.
Currently the only requests we are taking in are for customers who prefer identical sides of the earring and for those who would like to change the hook to 925 Silver.
This applies when a customer sees a side that he/she likes on the available O.S.S range and would like an identical partner to it.
We will try to reproduce the identical side ONLY for that customer as that particular design is exclusive only for that one customer.
We will charge the 2nd earring made accordingly.
Prices for a remake side might not necessarily be the same as the first side due to changes in material prices.
As for the Parts change into 925 Silver, we will see whether it will be possible. The price after the modification WILL be different.
CUSTOMISATIONS
The only CUSTOMISATIONS we are taking in now from blogshop customers are if the customer wishes to purchase a MATCHING side to the design he/she has chosen from the available O.S.S range and certain modifications to an existing earring on the O.S.S. range.
We will try to process the request as soon as possible.
If you would like to suggest colour themes, preferred materials or length for the customised side, you are very welcome to do so. =)
If not, by default, O.S.S will handle the materials, designing, length and colour of the partner earring.
We will charge the 2nd earring made accordingly.
Prices for a customised side will not be the same as the original side due to difference in materials used and the designing of the earring.
Modifications to an existing earring will be subject to availability of materials and the possibility of modifying it. For this, the customer will need to give the detail of what he/she wants modified.
It can either be:
a) colour scheme
b) removing dangling chains
c) adding dangling chains
d) and others
We will process the Customization order sent in and see whether it is possible to carry out the modification. If not, we will send a reply stating so and asking whether you would still want to carry out the purchase.
If the customer fails to reply by maximum 3 days, and if there is another customer waiting for it, it will be sold to the other customer OR if there are no other customers, the existing customer will have to complete the transaction.
Price of the modified earring will vary.
PROCEDURE
1) First you have to copy and paste the first order form on the side bar and fill it up.
2) After your order form, copy and paste the following and fill it out accordingly.
CUSTOMISATION ORDER FORM
a) Type of customisation: (either Identical or Matching side or Modification)
b) Suggestions, if any [only for matching side, compulsory for Modification] : (in terms of colour theme, length, materials)
Finally, send the combined order form and customisation order form to
our.secret.stories@gmail.com
with the title as: CUSTOMISATION ORDER
We will get back to you within 48 hours on whether we will be able to process your request.
If in any case we are unable to process the request, we will allow the customer to back out of the order ONLY if we receive a notification reply within 48 hours.
If not, the customer will have to buy the side she/he sent in the order for.
We do entertain requests from our customers and will try our best to fulfill them.
Currently the only requests we are taking in are for customers who prefer identical sides of the earring and for those who would like to change the hook to 925 Silver.
This applies when a customer sees a side that he/she likes on the available O.S.S range and would like an identical partner to it.
We will try to reproduce the identical side ONLY for that customer as that particular design is exclusive only for that one customer.
We will charge the 2nd earring made accordingly.
Prices for a remake side might not necessarily be the same as the first side due to changes in material prices.
As for the Parts change into 925 Silver, we will see whether it will be possible. The price after the modification WILL be different.
CUSTOMISATIONS
The only CUSTOMISATIONS we are taking in now from blogshop customers are if the customer wishes to purchase a MATCHING side to the design he/she has chosen from the available O.S.S range and certain modifications to an existing earring on the O.S.S. range.
We will try to process the request as soon as possible.
If you would like to suggest colour themes, preferred materials or length for the customised side, you are very welcome to do so. =)
If not, by default, O.S.S will handle the materials, designing, length and colour of the partner earring.
We will charge the 2nd earring made accordingly.
Prices for a customised side will not be the same as the original side due to difference in materials used and the designing of the earring.
Modifications to an existing earring will be subject to availability of materials and the possibility of modifying it. For this, the customer will need to give the detail of what he/she wants modified.
It can either be:
a) colour scheme
b) removing dangling chains
c) adding dangling chains
d) and others
We will process the Customization order sent in and see whether it is possible to carry out the modification. If not, we will send a reply stating so and asking whether you would still want to carry out the purchase.
If the customer fails to reply by maximum 3 days, and if there is another customer waiting for it, it will be sold to the other customer OR if there are no other customers, the existing customer will have to complete the transaction.
Price of the modified earring will vary.
PROCEDURE
1) First you have to copy and paste the first order form on the side bar and fill it up.
2) After your order form, copy and paste the following and fill it out accordingly.
CUSTOMISATION ORDER FORM
a) Type of customisation: (either Identical or Matching side or Modification)
b) Suggestions, if any [only for matching side, compulsory for Modification] : (in terms of colour theme, length, materials)
Finally, send the combined order form and customisation order form to
our.secret.stories@gmail.com
with the title as: CUSTOMISATION ORDER
We will get back to you within 48 hours on whether we will be able to process your request.
If in any case we are unable to process the request, we will allow the customer to back out of the order ONLY if we receive a notification reply within 48 hours.
If not, the customer will have to buy the side she/he sent in the order for.
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