REPAIR AND MODIFICATION SERVICES
This section is only for those who have purchased items from Our Secret Stories.
1) Parts replacement
- Discoloured parts
- Broken parts
- Rusting Parts (most probably will not happen)
- Faded Colour
If these are found within ONE WEEK of your purchase, we will be able to replace these parts for FREE. Please be prepared to pay for your own mailing to us if you intend to mail it.
Also, please read the
CARE FOR YOUR ACCESSORIES section to minimise the possibility of any of the above.
If found after more than one week since day which package was mailed to you, please be prepared to pay a small fee, dependent on the parts, for our services and the replacement of parts.
2) Parts Modification
- Changing of Colour Theme
- Changing from Hook to Stud
- Changing Stud type from plain to Jewelled ones
These WILL require a small fee to be paid, dependent on the modification requested. If you would not like to pay this small fee on top of the purchasing of our product, you can instead send in a CUSTOMISATION ORDER.
3) Parts Addition
- Addition of more crystals
- Addition of dangling or connected chains
- Addition of other accessories
These will cost more, a fee will have to be paid, dependent on the addition. If you would not like to pay this small fee on top of the purchasing of our product, you can instead send in a CUSTOMISATION ORDER.
These are all subject to O.S.S's decision and also the possibility of whether it can be done.
If after purchasing, you would like to carry out any of the above,
fill out the form below and send it to
our.secret.stories@gmail.com
a) Name given when ordering:
b) Contact no:
c) Email address:
d) Code of earring purchased:
e) Modification/Replacement/Addition:
f) Reason why:
g) Modification/Replacement/Addition to? :
h) Pictures:
Please try to attach pictures of the earring, and if it is a Parts Replacement, focus more on that part. We would like to see whether it is possible to replace or modify the earring.
Thank you!
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